Managing Performance

Anyone at any level with organisational responsibility for delivering quality performance will benefit from this course.

In any working environment, there will be a time when conflict arises and how you manage this situation will determine the future success of the team. Through this course, you will learn how to manage, counter and successfully deal with a conflict situation ensuring a positive conclusion. This module is aimed at anyone who has not received any formal tuition in how to handle difficult people and scenarios or those in need of a refresher in how to diffuse and manage potential conflict.

The course covers four lessons

  • The Difference Between Competence and Commitment
  • Understanding Competency and Commitment of Team Members
  • Typical Performance Gaps
  • How to Manage Performance Effectively

Course preview